Terms and Conditions of Sale

Introduction

These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully. We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase. Ahead of making any purchase you will be asked to tick a box on our Site which says “I Accept the Terms and Conditions of Sale”. In ticking that box, you will be accepting the terms set out here.

We are based in Ireland and our Terms of Purchase are governed by Irish legislation. Our digital documents can be downloaded worldwide and our services can be purchased worldwide.

The Terms of Use for our Site and our Privacy Statement can be found on separate pages. 

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist. 

Purchase Terms for Services 

The details of each 1:1 package (The Mindful Arthritis Method and The Tapping Lab) will be set out in a contract that will be signed by both parties prior to the delivery of the service. You should review those terms in detail before signing the contract. 

If you purchase as a consumer, rather than a business, then should you change your mind following the purchase you are entitled to a refund within the first 14 days. Should you receive any element of the service prior to requesting a refund then any refund will be issued pro-rata for the services provided. 

Purchase Terms for Spotlight Hour 

Your Spotlight Hour will focus on a specific issue such as insomnia, stress, etc. The aim of these sessions is to kick-start your holistic toolkit based on a specific issue so that you can start implementing those holistic strategies.

When you book your Spotlight Hour payment will be taken immediately. You will then have access to Aisling Maher’s calendar to book at a time convenient for you. When a purchase is complete a short questionnaire will be sent to you.

If the buyer requires to move their Spotlight Hour booking they can do so using the rescheduling link contained in their confirmation email, up to 48 hours before their booking. This can be done at no additional cost and no further correspondence with Aisling Maher is necessary. 

If the buyer cancels their Signature Hour booking less than 48 hours before the Spotlight Hour start time no refund will be offered. If there is an urgent reason the Spotlight Hour needs to be cancelled or rescheduled within 48 hours of the start time, Aisling Maher can, at her discretion, rearrange the session at no additional cost. A session cannot be rescheduled more than once.

Upon purchasing a Spotlight hour you will be sent a consultation form. This must be complete and returned 24 hours prior to the Spotlight hour taking place. This form needs to be reviewed by Aisling Maher BEFORE the spotlight hour to ensure the full hour is available to provide the service. You agree that If this consultation form is not complete and returned by you 24 hours prior to the spotlight hour then, this will be completed and reviewed by Aisling Maher during the spotlight hour before any service can be provided. This can take 15 to 20 minutes to complete. You agree that the spotlight hour will still end at the scheduled time.

If you arrive late to your appointment, you agree that the spotlight hour will still end at the scheduled time.

Additional Circumstances

Should you consider that you have grounds to obtain a refund that are not set out above you should email aisling@whiteroseholistic.com to set out your refund request. 

All refunds are provided in accordance with your statutory rights. 

Law and Jurisdiction

These terms and any claim or dispute arising in relation to any purchase will be governed by Irish law. You and we agree that the courts of Ireland shall have non-exclusive jurisdiction to settle any such claim or dispute.